Home >>What We Do >> Our Methodology >> Interact
Interact
Our multi-tiered engagement strategy uses a variety of passive and active interactions, which allow for the inclusion of all employees in wellness activities and promotions, early identification of symptoms of employees and appropriate treatment options. The differing engagement methods help healthy members stay healthy and help unhealthy members become healthier.
RISK STRATIFICATION – This refers to the practice of analyzing employee health and dividing the employees into segments based on their risk factors such as obesity, smoking, high cholesterol or high blood pressure. There following three predetermined levels of engagement that are applied to all segments:
- PROMOTIONAL ENGAGEMENT – This level involves reaching out to all members through health marketing to encourage them to live lifestyles that are more active and to educate them on nutrition and fitness. We promote engagement through the following:
- Screenings
- E-newsletters
- Health tips
- Health observances
- Incentive reminders
- Activity suggestions
- Health outreach
- Participation plans
- Online health tool
- LIFESTYLE ENGAGEMENT – This level calls for active outreach to members who have moderate health risks and are considered in danger of falling into a chronic disease state. We actively reach out to members through the following:
- Quarterly outreach
- Secure messaging
- Wellness days
- Health challenges
- Targeted programs
- Workshops
- CLINICAL ENGAGEMENT – This level involves personal outreach by health professionals via secure online messaging to members who are in a disease state and/or have high risk factors that can lead to hospitalization. We use the following practices:
- Clinical compliance
- Monthly outreach
- Health consultation
Overall, our engagement methods promote the understanding of medical conditions, medication use and compliance, nutrition and healthy lifestyle behaviors, and preventive and prescribed tests and screenings.
The inclusion of all employees, regardless of risk, is imperative to preventing health care problems.
We provide guidance, motivation, accountability, workshops and educational activities, incentive-based program management and support, and targeted programming such as Smoking Cessation, Weight Management and more.